promo Gratis Ongkir ke seluruh wilayah indonesia

FAQs

ARE THE PRODUCTS GENUINE?

We can safely assure you that it is 100% authentic with our in-house manufacturing and packaging.
If you do have any further questions, drop us an email at (cs@allyoung.co.id)
 

ORDER ISSUES

1. HOW DO I CHANGE MY ADDRESS?
Please do so within 12 hours after your order had been placed.
Contact us at the Email (cs@allyoung.co.id).
2. CAN I MODIFY MY ORDER AFTER I'VE PLACED IT?
No, unfortunately we cannot modify orders once they have been placed.
All promotion and sales are final. So sorry for any inconvenience caused!
3. CAN I CANCEL MY ORDER AFTER I PLACED IT?
Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience caused!
4. I RECEIVED A PACKAGE THAT IS NOT MINE!
We’re so sorry for the mix up with your order!
Please email our Customer Care team by clicking HERE with your order number and pictures of the parcel box, the order packing slip, and a picture of the products you did receive.
**Please note that all order issues must be reported within 7 days of delivery. We’ll get YOUR order sent out ASAP! 
5. I RECEIVED A PACKAGE WITH WRONG ITEMS!
We’re so sorry for the mix up with your order!
Please email our Customer Care team by clicking HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip.
**Please note that all order issues must be reported within 7 days of delivery. We will get back to you ASAP!  
6. I RECEIVED A PACKAGE WITH BROKEN ITEMS!
Oh no! Your package must have had an extra bumpy ride!
Please email our Customer Care team HERE within 7 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you ASAP!    
 

PAYMENT, PROMOS & VOUCHER CODES

1. HOW TO MAKE PAYMENT FOR MY ORDER?
We accept ATM Transfer of Mandiri / ATM Bersama, BCA / ATM Prima, Permata / ATM Alto!
2. CAN I COMBINE VOUCHER CODES ON MY ORDER?
Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. So sorry!
3. DO I NEED AN ACCOUNT TO SHOP WITH YOU?
An account is not required in order to shop from our site!
But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. :)
You can also save your shipping information for a quicker checkout experience!
PLUS, you will get to accumulate points that you can use in the future!
4. CAN I GET A REFUND IF THE PRODUCT PRICE HAS CHANGED AFTER I PLACED AN ORDER?
Due to the fact that product prices fluctuate during promotion(s), the price that you see when you placed your order is final. 
5. DO YOU HAVE ANY FREE SAMPLES?
Due to the low cost nature of our products we do not currently have any samples. Thank you for your interest!
 

DELIVERY

1. WHEN WILL MY ORDER SHIPPED? 
After your payment is confirmed, it will be packed on that day itself.
The courier service of our choice will pick it up and your product may reach you in 3-5 days.
2. WILL THERE BE ANY DELAYS IN SHIPPING DURING PROMOTION PERIOD?
Yes, shipping might take longer to receive your parcel(s) during the holiday seasons sale periods and extreme weather as the courier service of our choice might be too busy. 
3. HOW DO I TRACK MY ORDER?
We are currently using LWE as our choice of logistic company.
Click this link -> https://www.lwe.asia/tracking to track your parcel.
4. WHAT SHOULD I DO IF MY PRODUCT(S) HAVEN'T BEEN DELIVERED YET?
Once the products is out of our vicinity, the responsibility is under the courier company of our choice.
Please do contact them first. Any further information, please contact us at (cs@allyoung.co.id)
You are welcome to message us on our Instagram page @allyoung.id
or email us at (cs@allyoung.co.id).